At The Vibe Layers, we stand behind our adventure gear just like we stand behind every trail we conquer. If you’re not completely satisfied with your purchase, we’ll make it right. Here’s everything you need to know about returns and exchanges.

Our Return Promise

We accept returns within 15 days of delivery for most items in their original condition (unworn, unwashed, with tags attached). Your satisfaction is as important to us as the quality of our bike helmets and glacier glasses.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns on:

  • Goggles (including Bike Goggles, Kids Goggles, and Goggle Accessories)
  • Helmets (including Full Face Bike Helmets and Kids Helmets)
  • Used or damaged items

These exceptions align with industry standards for safety equipment.

How to Return or Exchange

Step 1: Initiate Your Return

Email our Customer Adventure Team at [email protected] with:

  • Your order number
  • The item(s) you wish to return/exchange
  • Reason for return
  • Whether you prefer a refund or exchange
Subject: Return Request – Order #[Your Order Number] Dear Vibe Layers Team, I would like to request a return/exchange for my recent order (#[Order Number]). Item(s) for return: [Product Name, Size, Color] Reason: [Reason for return] I would prefer: [Refund / Exchange for (specify product if exchanging)] Please advise on next steps. Best, [Your Full Name] [Your Email Address]

Step 2: Wait for Approval

We’ll respond within 2 business days with return instructions and an RMA (Return Merchandise Authorization) number.

Step 3: Ship Your Return

Package the item securely in its original packaging and include all tags. Affix the return label we provide (for US returns) or ship to:

The Vibe Layers Returns
752 Lake Floyd Circle
New Castle, US 19720
Include your RMA number clearly on the package

Note: International customers are responsible for return shipping costs unless the return is due to our error.

Refund Process

Once we receive and inspect your return:

  • Timing: Refunds are processed within 5 business days of receipt
  • Method: Refunds are issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping: Original shipping costs are non-refundable

Exchanges

Want a different size or color? Here’s how exchanges work:

  1. Follow the return process above
  2. In your email, specify the replacement item you want
  3. We’ll ship the new item once we receive your return
  4. Price differences will be charged/refunded as needed

Adventure-Reasy Tip

For fastest service, include photos of any damaged or defective items in your initial email. Our gear should perform as well on the trails as it looks in your cart!

Damaged or Defective Items

If your gear arrives damaged or defective:

  • Contact us immediately at [email protected]
  • Include photos of the damage/defect
  • We’ll arrange a free replacement or return

Still Have Questions?

Our Customer Adventure Team is ready to help you navigate any return trails. Email us at [email protected] or call us during business hours.

Now get back to your adventure – we’ll handle the rest! #TheVibeLayers