At The Vibe Layers (“we,” “us,” or “our”), we value your trust as much as we value the quality of our adventure gear. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website thevibelayers.com or make a purchase from us.

1. Information We Collect

We collect information to provide better services to all our adventurers:

  • Personal Information: When you make a purchase or create an account, we collect your name, email address, shipping/billing address, payment information (processed securely through our payment partners), and phone number.
  • Device Information: We automatically collect certain information about the device you use to access our site, including IP address, browser type, and operating system.
  • Order Information: Details about the products you purchase, including size, color, and quantity.
  • Communications: Records of your interactions with our Customer Adventure Team.

2. How We Use Your Information

Like our high-performance gear, we put your information to work responsibly:

  • Process and fulfill your orders (because we know you’re eager to hit the trails)
  • Communicate with you about your orders, account, or inquiries
  • Improve and personalize your shopping experience
  • Prevent fraud and enhance the security of our site
  • Comply with legal obligations (just as we comply with safety standards in our products)
  • Send you marketing communications (only if you opt-in – we respect your inbox like we respect the trails)

3. Sharing Your Information

We treat your data with the same care we put into designing our bike helmets:

  • Service Providers: We share information with trusted partners who help us operate our website, process payments (Visa, MasterCard, JCB, PayPal), fulfill orders, and provide customer service.
  • Legal Compliance: We may disclose information if required by law or to protect our rights.
  • Business Transfers: In the event of a merger or acquisition, customer information may be transferred as part of the business assets.

We never sell your personal information to third parties for their marketing purposes.

4. Data Storage and Security

We protect your data with the same vigilance as our glacier glasses protect your eyes:

  • All transactions are secured with 256-bit SSL encryption
  • We are PCI-DSS compliant for payment processing
  • We implement robust fraud detection systems
  • We don’t store sensitive payment data on our servers
  • Data is stored on secure servers with limited access

While we implement these measures, no system is 100% secure. We encourage you to use strong passwords and protect your login information.

5. Your Rights

You’re in control of your adventure gear, and your data:

  • Access: You can request details about the personal information we hold about you.
  • Correction: You can update your account information at any time.
  • Deletion: You can request deletion of your personal data, subject to legal requirements.
  • Opt-Out: You can unsubscribe from marketing emails at any time using the link in each email.
  • Complaints: You have the right to lodge a complaint with relevant data protection authorities.

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

Our site uses cookies – small data files that help us:

  • Remember what’s in your shopping cart (so you don’t lose your gear selections)
  • Understand how you use our site to improve your experience
  • Show you relevant products (like suggesting bike goggles when you’re browsing helmets)
  • Measure the effectiveness of our marketing

You can control cookies through your browser settings, though this may affect site functionality.

7. International Data Transfers

As a global retailer (serving most countries except some Asian nations and remote regions), your information may be transferred to and processed in countries other than your own. We ensure all transfers comply with applicable data protection laws.

8. Children’s Privacy

While we sell kids’ bike gear, our website is not directed at children under 13. We don’t knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this policy occasionally, just as we update our product lines. The updated version will be posted on our site with a new “Last Updated” date.

10. Contact Us

For questions about this Privacy Policy or your personal data:

The Vibe Layers
752 Lake Floyd Circle
New Castle, US 19720
Email: [email protected]

Now that your data is as secure as our bike helmets, the trail awaits! #TheVibeLayers