Welcome to The Vibe Layers FAQ! We’re here to help you navigate your adventure gear journey. Whether you’re gearing up for mountain trails, urban exploration, or family bike rides, we’ve got answers to your most common questions.
About The Vibe Layers
Who is The Vibe Layers for?
The Vibe Layers caters to outdoor enthusiasts and style-conscious adventurers of all levels. Our customers range from:
- Cyclists and bikers needing high-performance gear
- Outdoor adventurers seeking durable sunglasses and eyewear
- Parents looking for quality kids’ bike gear and helmets
- Style-conscious individuals who want functional yet fashionable outdoor accessories
- Global explorers who need reliable gear shipped worldwide
What makes The Vibe Layers products special?
Our products combine style and performance with these key features:
- Adventure-ready quality: Every product is tested by our expert team
- Technical functionality: Designed for real outdoor use
- Stylish designs: Gear that looks as good as it performs
- Curated collections: We carefully select only the best items for our customers
- Family-friendly options: Including kids’ bike gear and helmets
Product Questions
How do I choose the right size for helmets and goggles?
We provide detailed sizing guides for all our helmets and goggles. Each product page includes specific measurements and fitting instructions. For bike helmets, we recommend measuring your head circumference and comparing it to our size chart. When in doubt between two sizes, we suggest going with the larger size for comfort.
What’s the difference between your cycling sunglasses and casual sunglasses?
Our cycling sunglasses are designed with sports performance in mind, featuring:
- Secure, non-slip fit for active use
- Impact-resistant lenses
- Enhanced peripheral vision
- Often include interchangeable lenses for different light conditions
Do you offer kids’ versions of all your bike gear?
We have a dedicated Kids Bike Gear section that includes:
- Kids Bike Helmets
- Kids Goggles
- Youth-sized bike accessories
Shipping & Delivery
Where do you ship to?
We ship worldwide to outfit adventurers across the globe! However, we currently cannot ship to some Asian countries and remote regions due to logistical limitations. During checkout, our system will automatically confirm if we can ship to your location.
What are my shipping options?
We offer two adventure-ready shipping methods:
- Standard Shipping ($12.95 USD): Faster delivery via DHL or FedEx (10-15 days after dispatch)
- Free Shipping: For orders over $50 via EMS (15-25 days after dispatch)
How can I track my order?
You’ll receive tracking information via email the moment your package leaves our facility at 752 Lake Floyd Circle, New Castle. This email will include all the details you need to follow your gear’s journey to your doorstep.
Returns & Exchanges
What is your return policy?
We stand behind our gear with a 15-day return policy from the date of delivery. If your adventure gear doesn’t meet your needs (though we’re confident it will!), simply contact us at [email protected] to initiate a return.
Can I exchange an item for a different size or color?
Absolutely! We’re happy to help with exchanges within 15 days of delivery. Please contact our customer adventure team at [email protected] and we’ll guide you through the process.
What condition do items need to be in for returns?
Returned items must be:
- In original, unused condition
- With all original tags and packaging
- Free from any damage or wear
Payments & Accounts
What payment methods do you accept?
We accept all major payment options to make checkout smooth:
- Visa
- MasterCard
- JCB
- PayPal
Is my payment information secure?
Absolutely! We use industry-standard encryption for all transactions. Your payment security is our priority, so you can shop with confidence for all your adventure gear needs.
Do I need an account to place an order?
While you can check out as a guest, creating an account lets you:
- Track your orders more easily
- Save your shipping information for faster checkout
- View your order history
- Get personalized recommendations
Contact & Support
How can I contact customer support?
Our customer adventure team is always ready to help! Reach us at:
- Email: [email protected]
- Mailing Address: 752 Lake Floyd Circle, New Castle, US 19720
Can I get product recommendations based on my needs?
Absolutely! Our team tests every product category – from glacier glasses to full-face bike helmets – and would be happy to make personalized recommendations. Just email us with details about your adventure plans and we’ll suggest the perfect gear.
Still have questions? Our adventure team is ready to help gear you up for your next journey! Contact us at [email protected] and we’ll get back to you faster than you can say “trail mix.”
Share your Vibe Layers adventure with us using #TheVibeLayers!